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Service Request

Your voice matters to us. At JVM, we are committed to paying close attention to our customers’ comments and ideas.

Frequently Asked Questions

Q I cannot turn on the machine.
A

- Check whether the power cord is connected properly.

- Make sure the power switch is on. 

Q When I press the Start switch, the motor does not start.
A

- Power off the product and the power it back on. If this does not resolve the problem, please contact JVM Customer Support for assistance.   

Q I cannot adjust the bobbin speed.
A

- Check whether the speed controller is working properly. If it does not work, please contact JVM Customer Support for assistance.